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Testimonials |
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Dear Customer Service,
I had wanted to order an electric adaptor cord for what I had THOUGHT was my "IGLOO" cooler. I searched all over the internet ... Apparently the model that looked like mine was no longer available so I searched for a replacement cord. I finally found your website, and called Customer Service, to ask about the cord. The lady I reached was very helpful, and sent a larger picture to me to see, as the end of that cord didn't appear to look like what my lost one did. I in turn sent her a picture of the end of my cooler cord, and she identified it as not an IGLOO cord, but rather a COLEMAN cord. I looked on my chest and sure enough I did not have an igloo but rather had a Coleman cooler.
She was a real trooper with helping me and went beyond the call of duty to ensure the right cord was what I got. I am always the first person who will call to complain when people give poor service, however, I am also the first to call to give credit where credit is due. So I am writing to thank your company for having an EXCELLENT customer service which was very helpful, and the reason I was able to buy the right cord and not have my cooler rendered useless.
I thank you again for your wonderful Customer Service which proved to be invaluable and prevented me from making a wrong purchase. She persevered, and made sure I got the correct thing. Great employee to have as Customer Service.
Sincerely,
Sue O.
I talked to some some young lady Wednesday about an item I was trying to find for my Igloo electric cooler. All I have to say is she was GREAT! She knew what I was talking about, I ordered it and I told her I hoped I would receive it before the end of the month. And, WOW, yesterday, Thursday, exactly 24 hours later, there it was, delivered to my front door. Great service and GREAT gal.
Lee J.
I wanted to let you all know that your service is outstanding. I called your company on Monday and the lady who answered was very professional and very helpful. She informed me that I would get my order by Thursday. I received it a day earlier. Your company has wonderful service and I will make sure I pass your company name along to whoever I can. Again thank you for your high quality service. Patty D.
Thank you for all your help!
I received my RoadPro cord today and it works great. The cord fit in the side perfect so if you get a call on one again you can tell them it really works. I put a thermometer in it and it went down to 40 degrees
Thanks again
Madeline H.
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